Shipping & Returns

Getting your sparkly goodies to you safely and hassle-free ✨

Shipping Information

UK Domestic Shipping

Standard Delivery: 3-5 business days £4.99
Express Delivery: 1-2 business days £8.99
Free Shipping: Orders over £50 FREE

Processing Times

Standard Items:

Phone cases, ready-made items: 1-2 business days

Custom Items:

Personalized hoodies, drinkware: 3-5 business days

Order Cut-off Times

Orders placed before 2 PM Monday-Friday are processed the same day. Orders placed after 2 PM or on weekends are processed the next business day.

International Shipping

Europe & Worldwide

EU Countries: 7-14 business days £12.99
USA/Canada: 10-20 business days £15.99
Australia/NZ: 14-28 business days £18.99
Rest of World: 14-35 business days £22.99

Important Notes

  • Customs fees and import duties are the buyer's responsibility
  • All packages include tracking information
  • Items declared at full value for customs
  • Delivery times may vary during peak seasons

Returns Policy

30-Day Return Window

We want you to absolutely love your Glitz & Treats purchase! If you're not completely satisfied, you can return eligible items within 30 days of delivery.

✅ Returnable Items

  • • Phone cases (unused, original packaging)
  • • Non-personalized apparel (unworn, tags attached)
  • • Standard drinkware (unused)
  • • Any item with manufacturing defects

❌ Non-Returnable Items

  • • Personalized/custom items
  • • Items worn or used
  • • Items without original packaging
  • • Digital gift cards

Return Process

1

Contact Us

Email hello@glitzandtreats.com with your order number

2

Get Return Label

We'll send you a prepaid return label (UK only)

3

Send It Back

Package securely and ship using our label

Exchanges

Need a different size or color? We've got you covered! Exchanges are available for non-personalized items within 30 days of delivery.

Exchange Process

  1. 1 Email us with your order number and exchange request
  2. 2 We'll send a prepaid return label (UK customers)
  3. 3 Send back your original item
  4. 4 We'll ship your new item once we receive the return

Exchange Costs

UK Exchanges

Return shipping: FREE (we provide label)
New item shipping: FREE

International Exchanges

Return shipping: Customer pays
New item shipping: We cover it!

Custom & Personalized Items

Special Care for Your Custom Pieces

Your personalized items are made especially for you with love and attention to detail. Here's what you need to know:

Production Timeline

  • • Custom hoodies: 3-5 business days
  • • Personalized drinkware: 2-4 business days
  • • Custom vinyl items: 3-4 business days

Return Policy

Custom items are final sale unless there's a manufacturing defect or our error. Please double-check your personalization details before ordering!

Quality Guarantee

If your custom item arrives with any defects or errors on our part, we'll make it right:

  • Full refund or free replacement - your choice
  • We cover all return shipping costs for defective items
  • Priority processing for replacement orders

Refund Information

Processing Times

Once we receive your return: 2-3 days

Processing and quality check

Refund to your account: 5-10 days

Depending on your bank/card provider

Refund Methods

  • Credit/debit card (original payment method)
  • PayPal (for PayPal payments)
  • Store credit (by request)

Note: Original shipping costs are not refundable unless the return is due to our error or a defective item.

Questions About Your Order? ✨

Our sparkle squad is here to help with any shipping or return questions!

📧 Email: hello@glitzandtreats.com

🕐 Response Time: Within 24 hours