FAQ | Glitz & Treats

How long does shipping take?

UK Domestic: 3-5 business days via Royal Mail

International: 7-14 business days depending on destination

All orders are processed within 1-2 business days. You'll receive a tracking number via email once your sparkly package is on its way! ✨

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping costs are calculated at checkout based on your location and order size.

Popular destinations: USA, Canada, Australia, EU countries. If you don't see your country at checkout, contact us and we'll see what we can do! 💖

Can I track my order?

Absolutely! Once your order ships, you'll receive an email with your tracking number and a direct link to track your package. You can also check your order status anytime by contacting us with your order number.

What's your return policy?

We want you to absolutely love your Glitz & Treats pieces! Here's our policy:

• 30-day return window from delivery date
• Items must be unused and in original condition
• Note: Personalized/custom items are final sale (unless defective)
• Return shipping costs are covered by the customer unless the item is defective

Can I exchange for a different size/color?

Yes! We offer exchanges within 30 days of delivery for non-personalized items.

Exchange process:

1. Email us with your order number and what you'd like to exchange
2. We'll send you a prepaid return label (UK only)
3. Send back your item and we'll ship your new one!

International customers cover return shipping, but we'll cover the new item's shipping to you! ✨

How do I care for my sublimation tumbler/drinkware?

Keep your drinkware sparkling with these care tips:

• Hand wash only with mild soap and warm water
• No dishwasher! The heat can damage the sublimation print
• Avoid abrasive scrubbers - use a soft cloth or sponge
• Don't soak for extended periods
• Dry immediately after washing to prevent water spots

Follow these steps and your tumbler will stay gorgeous for years! 💖

How do I care for vinyl apparel (hoodies, tees)?

Keep your vinyl designs looking fresh:

• Turn inside out before washing
• Wash in cold water (30°C or less)
• Use mild detergent, no fabric softener
• Air dry or low heat in the dryer
• If ironing, place a cloth over the design and use low heat
• Never iron directly on vinyl!

Proper care keeps your puff print raised and your designs vibrant! ✨

How do I clean my phone case?

Keep your phone case looking flawless:

• Wipe with a soft, slightly damp cloth
• For stubborn spots, use mild soap solution
• Avoid harsh chemicals like alcohol or bleach
• Don't submerge in water
• Dry immediately with a clean cloth

Regular gentle cleaning keeps that glossy finish sparkling! 💎

How do the hoodies fit?

Our hoodies have that perfect oversized, cozy fit that's so trendy right now!

• Relaxed, unisex fit - not too baggy, not too fitted
• True to size for that perfect oversized look
• Want extra slouchy vibes? Size up!
• Check our size guide on each product page for exact measurements

Size Guide: S (40" chest), M (44" chest), L (48" chest), XL (52" chest)

What if I'm between sizes?

Here's our sizing advice:

• For hoodies: If between sizes, go with your usual size for the perfect relaxed fit
• Want it extra oversized? Size up for that cozy, slouchy vibe
• Prefer a more fitted look? Stick with your usual size

Still unsure? Message us with your measurements and we'll help you choose! 💖

I made a mistake on my custom order. Can I change it?

Don't panic! We've all been there. Here's what to do:

• Contact us ASAP at hello@glitzandtreats.com with your order number
• Within 2 hours of ordering: We can usually make changes no problem!
• After 2 hours: We'll check if production has started and do our best to help
• Already in production: We'll work with you on the best solution

The sooner you reach out, the easier it is to fix! We're always here to help. ✨

My order arrived damaged. What should I do?

Oh no! We're so sorry this happened. We'll make it right immediately:

1. Take photos of the damaged item and packaging
2. Email us at hello@glitzandtreats.com with your order number and photos
3. We'll send a replacement or full refund - your choice!
4. Keep the damaged item - no need to send it back

We typically respond within 24 hours and get replacements out ASAP. Your satisfaction is our priority! 💖

Can I cancel my order?

Timing is everything with order cancellations:

• Within 2 hours: Full cancellation and refund, no questions asked!
• 2-24 hours: Usually possible - we'll check production status
• After 24 hours: If not yet shipped, we can still try
• Already shipped: You can return it once received (standard return policy applies)

Email us immediately at hello@glitzandtreats.com with your order number for the fastest response! ⚡

Frequently Asked Questions ✨